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INTERVIEWS and INTERROGATIONS (I&I)

INTERVIEWS and INTERROGATIONS (I&I)


INTRODUCTION:

All Industrial Facilities take property loss and other, civil and/or criminal incidents very seriously. They recognize fraud and other employee offenses for exactly what they are: an enemy without pity, conscience, or fear; an enemy that doesn’t care whose property they take, whose business it ruins, whose body it maims or whose life it takes. Industrial fraud and other crime are an enemy that refuses to give up, one that, even when beaten to the smallest extent, can result in catastrophic proportions.

Interviewing and Interrogations in a large industrial plant is no different than those conducted by the law enforcement agencies outside the industry. The motives of the offense is what one must look at in order to prepare themselves for the investigations.

Why do industrial employees commit fraud, arson, pilferage, larceny, assaults, and other crimes? The collection and evaluation of physical evidence at an incident scene is an important part of the industrial investigator’s job. However, without interpersonal communication the items of physical evidence have little or no practical value. It is only when the investigator learns from other individuals, by communicating with them, how the physical evidence has meaning – in the particular frame of reference in which it was found – that the investigator has done a complete job. Therefore it is essential that the investigative personnel becomes effective communicators, i.e., that they become skillful interviewers and interrogators.

 

 

PROGRAM OBJECTIVES:

The primary objective of this forty hour “Interviews & Interrogations” program is the development of the basic understanding and attitudes that must precede the development of skills with respect to interviewing and interrogation, as is true in all skill-developing learning situations.

Before industrial investigative personnel can hope to develop facility in interviewing and interrogation skills, and before supervisors can hope to exert effective influence on their subordinates in respect to their interviewing and interrogation techniques, they must acquaint themselves with the fundamental principles involved in interviewing and interrogation techniques and procedures used most frequently by skilled and ethical personnel.

 

 

PURPOSE

The purpose of the “Interviews & Interrogations” program is to train attendees to ensure that they can apply a standard level of adequate and timely Security Policies and Procedures within the Interview & Interrogation environments.

Upon completion of this Continuing Professional Education training program, a Mounted Certificate is awarded in “Interviews & Interrogations”.

WHO SHOULD ATTEND:

This informative five day program is aimed at personnel in Private Industry as well as Government Agencies who wish to improve their knowledge in Interview and Interrogation techniques and procedures.

 

 

Participants Who Complete This Course Should Be Able To:

Know and understand the elements of danger involved in field interviews during a crisis situations.

Discuss effective interpersonal communications and how these principles can be applied to help facilitate the interviewing process during a disturbance and/or incident investigation.

Explain the basic strategies and techniques for calming individuals involved in a disturbance and/or incident.

Discuss the various strategies and techniques for conducting a field interview during a disturbance and/or incident.

Discuss the basic fundamentals of mnemonic interviewing skills.

Explain and demonstrate how to relieve stress through self-hypnosis.

Discuss the importance and methods of effective listening skills.

Discuss the principles of communication, verbal and nonverbal.

Identify and discuss the eight categories of nonverbal communications.

Define the term “interview” explaining the differences that exist between the interview and other types of communication.

Distinguish the difference between a direct and non-direct interview/interrogation technique.

Differentiate between the various types of questions and persons to be interviewed/interrogated.

Discuss and explain the proper question sequence and explain the reason for your choice.

Identify three professional agencies that can provide personal information about the person to be interviewed/interrogated.

Explain the difference between an interview and an interrogation and reasons for a witness being present during interviews/interrogations.

Describe proper interview setting and basic techniques and procedures used in interviewing and Interrogations

Plan, conduct and evaluate the legal aspects of interviews and interrogations.

Discuss the proper techniques of acquiring information.

List the purposes served by an oral and/or written statement.

Discuss the proper method of recording, written and/or videotaping an interview/interrogation.

Discuss the various forms and methods of documentation used during interviews/interrogations.

Describe the methods of taking statements from witness, victims and suspects.

Identify rapport as a psychological phenomenon.

Determining from the subject the appropriate rapport process.

Establish and Identify Rapport

Discuss Rapport Persuasion and Deception.

Explain the various methods used in developing informants.

Be familiar with the basic principles of informant selection, control, and interviewing process.

Explain the responsibilities during informant utilization and the informants’ motive.

Discuss the procedures used in preserving and documenting information during informant and surveillance operations.

Explain procedures used in suspect’s identification, characteristics and social routine.

Explain and discuss the appearance and function of the surveillant.

Discuss loose and close surveillance techniques and procedures.

Explain and discuss fixed and mobile surveillance techniques and procedures.

Discuss the procedures used in preserving and documenting information during surveillance operations.

 

 

CONTINUING EDUCATION UNITS (CEU):

Continuing Education Units (CEUs) are nationally recognized units in qualified programs which allow the participant to document all noncredit work completed. CEUs may be used as evidence of increased performance capabilities and for job advancement, and are recognized by many professional organizations and companies.

 


CERTIFIED PROTECTION PROFESSIONAL (CPP) RECERTIFICATION:

Documentation of attendance at these programs may be submitted to the ASIS Professional Certification Board for consideration of re-certification credit by qualified Certified Protection Professionals.

 

 

NORTH CAROLINA PRIVATE PROTECTIVE SERVICES BOARD  (NCPPSB)

This “Interviews & Interrogations” program has been reviewed and is “Approved by the North Carolina Private Protective Services Board”. This Board regulates and licenses all Private Investigative, Security, & Counterintelligence activity within the State.

 

PRINCIPAL INSTRUCTORS:

Greg Scott

Brig Barker

Stephen Komorek

Zach Grove

 

Additional instruction may be provided by other faculty members, which might include:

 

 

Interviews & Interrogations:

 

PROGRAM OUTLINE

I&I-01    Psychological Aspects Interviews & Interrogations

– Relationship
– Using Relationship for Growth
– Change in Personal Development

                         

I&I-02    Introduction to Crisis Intervention

– Introduction
– Five Major Developments in Crisis Intervention
– Safety Procedures during Crisis

I&I-03    Intervention Activities

– Definitions and Principles of Crisis
– Communications during Crisis

 

I&I-04    Intervention

     

– Calming Techniques
– Short Interview During Crisis

 

I&I-05    Intervention

    

– Effective Mediation Techniques

– Referral Techniques and Strategies

                            

I&I-06    Technical Aspects of Interviewing

        

– Interviewer’s Psychological Preparation Through Mnemonic Interviewing Skills
– Mnemonics Skills (Improving Memory)
– Self-Hypnosis (Progressive Relaxation)

                                

Effective Listening Skills

 

I&I-07    Listening as a Factor in Interviewing

– Types of Problem Listeners
– Ten Bad Listening Habits

and Ways of Compensation
– Good Listening Habits

 

I&I-08    Nonverbal Communications

– Definitions
– Categories – Nonverbal Communication
– Paralanguage
– Sign language
– Action language
– Object language
– Tactile language
– Space language
– Time language

I&I-09    Introduction to Interviewing

– Interviewing
– Definition
– Uses of Interviews
– Qualifications of the Interviewer
– Persons to be Interviewed
– Rights of the Interviewee
– Human Factors
– Interviewer- Subject Personality    Conflicts
– Persons Commonly Interviewed
– Victim (s)
– Witnesses
– Informants
– Complainants and Accusers
– Distracting Persons
– Sensation or Publicity Seekers
– Grudge-Bearing and Lying Witnesses
– False Accusers

I&I-10    Interview Location and Setting

 

– At the Scene
– Interview Room
– Occupants
– Time factor
– Jurisdictional Requirements

Recording the Facts

 

I&I-11    The Interview

– Preparing for the Interview
– Planning the Interview
– Introduction and Identification
– Opening Statement
– Conducting the Interview
– Specific Approaches
– Complainant (s)
– Witnesses – Victim (s)
– Closing the Interview
– Evaluating the Interview
– The interview
– The information
– Interviewers performance

I&I-12    The Interrogation

– Definition and Purpose
– Making the Decision to Interrogate
– Preparing for the Interrogation
– Psychological Factors
– Commencing the Interrogation
– Conducting the Interrogation
– Recording the Facts
– Evaluating the Information
– Use of Interpreters
– Choosing the Interpreter
– Controlling the Interpreter
– Procedure for Questioning through the Interpreter

I&I-13    Statements and Confessions

– General
– Legal Considerations
– Types of Statements
– Narrative Form
– Question and Answer Form
– Combination Form
– Format of Statements and confessions
– Content and Preparation of Statements and Confessions
– Admissibility as Evidence
– Exclusionary Rule
– Coercion
– Unlawful Influence
– Unlawful Inducement
– Audio and Video Tape Recorded Statement

I&I-14    Interviewing Communication and Rapport

– Communications
– Effective Communication
– The Human Mind and the Five Commonly Identified Channels
– The Three Major Channels

Vision – Visual representational system
Hearing – Auditory representational system
Touch – Kinesthetic

 

I&I-15    Representational System

– Changes in the representational system
– Importance of Communications
– Rapport through Communications
– The Mind as a Computer
– The Operation of the Human

I&I-16    Computer – The Brain

– Changing Sensory Operations:

I&I-17    Why and How

 

– Observing the Three Different Sensory Channels
– Visual Eye Movement
– Auditory Eye Movement
– Sensation eye Movement
– Purposefully Establishing Rapport
– Determining the Existence of Rapport
– Influencing Through Rapport
– The Process of Inquiry
– Aspects of Inquiry
– Control
– Plan

– Questioning: the Instrument of Inquiry

– The Interview Sequence

 

I&I-18   The Persuasion Process

 

– Persuasive Approaches
– The indirect approach
– The complete-file technique
– The I-know-everything technique
– The utility technique
– The quick-questioning approach
– The incentive technique
– The repetition technique
– The silent technique
– The change-of-scene technique
– Emotional techniques
– Psychological technique
– Combination of techniques

 

I&I-19    The Process of Deception

 

– Indicators of Dissimulation and Simulation
– Subject’s Physical Symptoms as Deception Indicators
– Subject’s Verbal Responses as Deception Indicators
– Advantages of Simulation and Dissimulation
– Disadvantages of Simulation and Dissimulation

– Voice Stress Analysis (VSA)

– Polygraph

 

I&I-20    Informant Utilization

 

– Selection of Informants
– Motives of Informants
– Informant Management and Control
– Legal Status of Informant Information

 

 

I&I-21    Surveillance Techniques

 

– Preparations and Planning
– Types of Surveillance
– Methods of Surveillance

 

COURSE SCHEDULE:

Day 1

08:00 AM

Registration & Check-in

 

Training Site

 

08:30 AM Welcome & Introduction

 

Each Day Seminar  Format
08:00 – 12:00 Lecture / Discussion
12:00 Noon Lunch
13:00 – 17:00 PM Lecture / Discussion
17:00 PM Adjourn

 

The above timetable approximates the schedule for this course.

Instructors may choose to vary the program and any changes will be announced.

 

 

GENERAL INFORMATION:

World Institute for Security Enhancement courses are provided at our training sites across the United States and throughout the World. Most Open Session Courses  have been reviewed and are “Approved by the North Carolina Private Protective Services Board”.  This Board regulates and licenses all Private investigative, Security and Counterintelligence activity within the State of North Carolina.

ENROLLMENT:  Classroom space is limited. Please reserve your place now!

COURSE FEE:  $1,250.00 (USD)

 

FEE INCLUDES:  The course registration fee includes a attendee Reference Manual, Program Materials, a Mounted Certificate, and Daily Refreshments for most programs held at our United States training sites.

PAYMENT:  Payment in U. S. dollars is required with your registration form and must be received at least thirty (30) days prior to the beginning of the Class. Payment not received on time will automatically be placed in the next scheduled class.  Payment by Check or Money Order drawn on a U. S. Bank, in U. S. Dollars (USD), are accepted. Purchase orders or Training Requisition Forms Do Not constitute payment. Bank Transfers are Not accepted.

 

MEALS:  Lunches will not be provided.

 

DRESS:  Business casual is the recommended daily attire.

 

REFUNDS / CANCELLATIONS:   The Institute reserves the right to amend any program should circumstances warrant such action. In the event of course postponement or cancellation, the Institute will reschedule the course, or apply the fee payment to any other program offered in the next twelve months. Liability for course cancellation is specifically limited to the amount of prepaid course fees and excludes any incidental or consequential damages. Attendees must confirm cancellations or substitutions, in writing, at least THIRTY (30) days prior to the initial class date. Substitutions may be made, with written notice to the Institute, at least thirty (30) days prior to class commencement. There will be a 10% administrative fee for such a cancellation. Otherwise, fees are not refundable but may be transferred to another program of your choosing.

 

LODGING:  Lodging is NOT included. Each attendee is responsible for their own travel arrangements and lodging costs. Please make your room reservation at least three weeks prior to the initial class date.

 

GROUND TRANSPORTATION:  Transportation is NOT included. For a fee, transportation is available from the Airport to your Hotel. Transportation is not provided to the Institute training site daily. Each participant is responsible for their own daily local ground transportation to the Institute Training Site.

 

INSTRUCTION:  While every effort is made to assure that scheduled instructors, equipment and training materials are present, unforeseen circumstances may occur. Therefore, the Institute reserves the right to substitute personnel and curriculum as required.